WHEN do items need to be returned by?
Within 30 days of your receipt.
WHERE do items need to be returned to?
If purchased from the BBQ Spot website, return to:
Old World Spices
5320 College Blvd
Overland Park, KS 66211
Items bought at a retail store location
Items purchased at a retail store location selling BBQ Spot products should be returned to that store and are subject to the respective store’s return policies.
HOW to return an item?
Simply ship any returns with a copy of your packing slip which was provided to you in your original order.
Items do not need to be in original packaging for a return but items do need to be in original “Like New Condition, unopened and unused’.
SHIPPING for returns?
Original shipping rates are non-refundable unless the item is defective or if the wrong item was shipped.
Customer is also responsible for return shipping fees unless the item is defective or if the wrong item was shipped.
CREDIT for returns?
Once a return has been received and it follows the above guidelines for returns. BBQ Spot (a division of Old World Spices & Seasonings) will process a return in the same form of payment received (whether credit/debit card or check), minus any shipping cost that BBQ Spot paid, if any.